Service Level Agreement Technical Support

Customer must designate at least one (1) and specific staff to provide first-level support (client help desk) and provide OIQ with the phone number and email addresses of all such employees. The Customer shall ensure that all members of the Customer Service have sufficient qualifications, technical expertise and/or experience to enable the Customer to fulfill its obligations under this Agreement and will complete all training offered by OIQ. The customer may at any time replace the staff (with the required qualifications) who act as a customer support service by looking at them in advance in writing to OIQ. 1. Definitions The capital terms used in this Agreement shall have the meaning set out below or otherwise in the corresponding section of the main part of the Agreement. If the definitions are contradictory, priority is given to the definitions listed below. .

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